Assisting Atlas Operations

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Atlas Air is a leading provider of cargo aircraft with the most 747 available for lease, a provider to DHL Express and Amazon and operating a 24/7 contact center of their own. With reach that wide and far Atlas requires a partner that can provide a seamless and reliable AOG service anytime, anywhere to service their fleet.

Customer Profile

  • Consistent global support for weekly requirements
  • Over 18,000 kg per month
  • 24/7/365 operation to support AOG
  • Maintenance needs are global
  • Requires performance above 96% on time


  • Single point of contact for all AOG’s dedicated vanity line for Atlas
  • 24/7/365 availability
  • Continuous and proactive monitoring intervention if necessary
  • Bi-weekly reviews with commercial airline to discuss service trends and corrective actions where necessary

Customer Benefits

  • Reliable AOG set up
  • Full Transparency & Control
  • Improved AOG organization & follow up
  • Proven partner for over 8 years
  • Alignment to service DGF and DHLE customers