Engineering & Manufacturing

Construction Equipment Manufacturer

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Caterpillar Inc. (often shortened to CAT) machinery is used in the construction, road-building, mining, forestry, energy, transportation, and material-handling industries. CAT products manufactured in Asia include hydraulic excavators, tractors, wheel loaders, diesel engines and generator sets. CAT also manufactures components at several facilities in Asia.

Customer Profile

  • Reliable flight options with confirmed space bookings; considering a preferred and back-up solution to reduce risk of line down during challenging circumstances
  • Need for accurate and timely updates in case of any transport interruption which might impact the delivery deadline
  • Reliable partner covering all locations in Asia, EU and US


  • DHL Same Day worked out bespoke routings for each individual shipment, considering cut-off times and various airline options6
  • Provide value added services like packaging, handling of DG shipments etc.
  • 24/7/365 availability
  • Handling shipments for import into SIN, Batam, China, India, Indonesia and Japan
  • Continuous and proactive monitoring by DHL Same Day’s Global Contact Center with intervention if necessary

Customer Benefits

  • Single point of contact for complete shipment movement
  • Streamlined ordering process using DHL Same Day’s account numbers set up with existing DGF billing process
  • Using DGF existing process for import clearance in Japan and Thailand