When you use DHL Same Day, you’re taking advantage of a truly competitive edge. Our dedicated “Special Services” team within DHL manages more than half a million high-profile Same Day shipments annually, proactively monitoring each one from origin to destination. Operating 24 hours a day, 7 days a week, 365 days a year, we’re always there for you.
A unique, proprietary routing system
The DHL Same Day proprietary, multi-modal system gives us the unique ability to find not just a fast route for your shipment, but THE fastest route. Once we obtain your destination information, our Customer Service Representatives know within seconds the most advantageous route to use. It might be by air, by land or a combination of both, but only the DHL Same Day system identifies the optimal path for your shipment.
Every shipment and warehouse need is supported by customized software, built specifically for DHL Same Day.
Our technology services and functions include, but are not limited to:
- Automated Dispatch System (ADS) for automated updates and Proof-of-Delivery
- Performance-based “best-flight-out” selection and optimized routing
- Self-help web portal
- Quarterly Business Reporting (QBR) tool
- Best-in-class phone system with call balance routing, secure monitoring and call identifier features to speed order flow
- Auto advisements via e-mail, Phone or SMS messaging
- Direct airline links
- Driver scanning and paging tools
- EDI & API alternatives